Managing Today’s Facilities with Tomorrow in Mind

At a Southern-based hospital, two coffee machines—installed in December 2022—were experiencing frequent daily shutdowns, leading to extensive downtime and repeated troubleshooting by the store owner. Once the CFS pilot program launched, which included detailed data tracking, it was discovered that the equipment repair vendor had visited the site 19 times within just a few months. In each instance, the machines were either working upon arrival or were successfully repaired, but the root issue remained unclear and inconsistent.

Vendor partners specializing in water filtration systems also conducted on-site inspections to check for water pressure concerns, but no abnormalities were found.

Even after preventive maintenance was completed on both machines, the machines continued to struggle with proper startup. CFS collaborated closely with the vendor teams and the store owner—working around the clock to pinpoint the underlying cause. Ultimately, it was determined that resin from the water softener system was clogging the water inlets.

After dispatching the water filtration vendor for targeted repair, the issue was fully resolved. As a result, no additional work orders have been submitted for either unit in over eight months. 

"We just had BUNN come out and they were so fast I can only assume it's because of the Colliers program because that has never been the case before. I was impressed to say the least! I wanted to thank you specifically for all the hard work you've put in for us this year. I truly appreciate all the help you've given me. "

– Emily Voller, Store Manager